Shipping FAQ


Limited Time Free Shipping On All Orders in Summer

After I place my order, how long until it arrives?

Our average ETA is currently 1-2 business days warehouse processing time to ship + 2-5 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible. Please note that Monarch Specialties brand product delivery times are also delayed, the current ETA for Monarch products is 1-2 days warehouse processing time + 5-10 business days after shipped.

Can I track the status of my purchase?

Certainly! You can easily track your order by using the tracking number provided to you via email after placing your order. Simply enter the tracking number on our website to stay updated on the progress of your delivery. If you need to modify or cancel an order that has already gone through processing, please don't hesitate to reach out to our dedicated Customer Service department. They will be delighted to assist you with any inquiries or requests you may have.

Why is there a lack of movement in the tracking information for my order?

Please note that shipping carriers in the US are currently experiencing a surge in demand and facing challenges due to the impact of COVID-19. As a result, we have observed an increase in tracking scan issues, where shipments are picked up from our warehouses by the carrier but may not have their tracking labels correctly scanned at the time of pickup. Our shipping partners are actively working to resolve these tracking issues and minimize any potential delivery delays.

If you are currently experiencing a lack of movement in the tracking information for your order, it is likely due to these temporary scan issues. We understand the frustration this may cause and apologize for any inconvenience caused. Rest assured that your order is still in transit and will be delivered to you as soon as possible.

If you have any further concerns or questions about your order, please do not hesitate to reach out to our dedicated Customer Service team. They are available to assist you and provide any additional information you may require.

What shipping carriers do you use?
Fedex, UPS, USPS, and so on.
Do you offer expedited shipping options?
We understand the importance of timely delivery for our customers. With our extensive network of over 16 warehouses nationwide, we prioritize efficient shipping and handling of your orders, typically delivering within 3-7 business days to most addresses. However, please note that at this time, we do not provide expedited shipping options. Our commitment is to provide free shipping for all orders.


What is your policy for returns?

We have a customer-friendly return policy that allows you to return items within 30 days, provided they are in their original condition. However, please keep in mind that any modifications or alterations made to the product will render the original warranty null and void.


Other notes:

As our team and our shipping agent would enjoy holidays from 3rd Feb to 18th Feb, all products ordered after 3rd Feb would be sent after 18th Feb. We appreciate your patience and understanding. 

Many thanks and best regards,

Caroeas Support Team

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