COVID-19 Updates

Amid the ongoing global COVID-19 situation, we want to assure you that we are fully committed to maintaining seamless business operations and service. The health and safety of our staff and customers are of paramount importance to us. We are closely collaborating with all relevant parties and strictly adhering to federal and local guidelines to ensure minimal disruption to our services while prioritizing the well-being of our customers, staff, and delivery partners.

Please note that this page will be regularly updated to provide you with the most recent information regarding any changes. We encourage you to visit this page frequently to stay informed about the latest updates.

Delivery

Our current average delivery timeframe is comprised of a warehouse processing time of 1-2 business days before shipping, followed by an estimated transit time of 2-5 business days. It is important to note, however, that shipping carriers are currently facing capacity challenges due to exceptionally high demand and the impact of COVID-19. As a result, customers may experience delays in both delivery times and tracking updates. In some cases, the first shipping update may only be received once the package has reached its final destination. We sincerely apologize for any inconvenience caused and want to assure you that we are fully committed to expediting your order's arrival as quickly as possible.

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.

Please take a moment to browse through our frequently asked questions, as you may find answers to your inquiries already provided.

We kindly ask that you include a valid and up-to-date telephone number in your order address. This will enable our shipping carriers to easily reach you in the event of any potential issues that may arise during the delivery process.

Customer Service

Our dedicated Customer Service team is here to provide you with the assistance you need, as always. We want to acknowledge that we are currently experiencing a high volume of orders and adjusting to the "new normal," with some of our agents working remotely from home. We kindly ask for your understanding as we strive to respond to your queries in a timely manner. Please allow us up to two business days to get back to you. Rest assured, our primary goal is to ensure that your experience as our valued customer is exceptional!

When it comes to returning an item, we kindly request that you refrain from physically delivering the items yourself. Our warehouse is currently not accepting any unauthorized visits, and entry will be denied. To initiate a return, please follow our standard returns procedure, which can be found here.

Ordering

You can proceed with your order as usual. Our website provides real-time stock information, ensuring that you are informed if any item falls below 10 in our inventory. However, in the rare event of receiving multiple orders concurrently, there is a possibility of overselling an item. In such cases, we will prioritize the orders on a first come, first served basis and issue refunds accordingly.