30 Day Return Policy
Amid the ongoing global COVID-19 situation, we want to assure you that we are fully committed to maintaining seamless business operations and service. The health and safety of our staff and customers are of paramount importance to us. We are closely collaborating with all relevant parties and strictly adhering to federal and local guidelines to ensure minimal disruption to our services while prioritizing the well-being of our customers, staff, and delivery partners.
Please note that this page will be regularly updated to provide you with the most recent information regarding any changes. We encourage you to visit this page frequently to stay informed about the latest updates.
Our current average delivery timeframe is comprised of a warehouse processing time of 1-2 business days before shipping, followed by an estimated transit time of 2-5 business days. It is important to note, however, that shipping carriers are currently facing capacity challenges due to exceptionally high demand and the impact of COVID-19. As a result, customers may experience delays in both delivery times and tracking updates. In some cases, the first shipping update may only be received once the package has reached its final destination. We sincerely apologize for any inconvenience caused and want to assure you that we are fully committed to expediting your order's arrival as quickly as possible.
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
Please take a moment to browse through our frequently asked questions, as you may find answers to your inquiries already provided.
We kindly ask that you include a valid and up-to-date telephone number in your order address. This will enable our shipping carriers to easily reach you in the event of any potential issues that may arise during the delivery process.
Our dedicated Customer Service team is here to provide you with the assistance you need, as always. We want to acknowledge that we are currently experiencing a high volume of orders and adjusting to the "new normal," with some of our agents working remotely from home. We kindly ask for your understanding as we strive to respond to your queries in a timely manner. Please allow us up to two business days to get back to you. Rest assured, our primary goal is to ensure that your experience as our valued customer is exceptional!
When it comes to returning an item, we kindly request that you refrain from physically delivering the items yourself. Our warehouse is currently not accepting any unauthorized visits, and entry will be denied. To initiate a return, please follow our standard returns procedure, which can be found here.
You can proceed with your order as usual. Our website provides real-time stock information, ensuring that you are informed if any item falls below 10 in our inventory. However, in the rare event of receiving multiple orders concurrently, there is a possibility of overselling an item. In such cases, we will prioritize the orders on a first come, first served basis and issue refunds accordingly.
It's for shoes, but after comparison, I still prefer plastic boxes for shoes, but if you think plastic boxes take up too much space, you can buy this
The newly bought sofa just lacks a pillow, I bought two, they are very good, and the real thing is better than the picture
The pink is very cute and the workmanship is very strong
A must-have for picnics. You can keep food and drinks cold in the summer, the insulation effect is very good! Highly recommended!
I bought this dust cover for my suit, which is thicker than I thought and not easy to tear
I bought two, so far no quality issues, and I use it every day
It looks like a small one, but it expands to a super large one, which is very suitable for travel and saving space in the suitcase
Placed it in the garden as a decoration. Real birds come to bathe, but they all fly away as soon as I get close...sad
I only use it when I'm on vacation. I bought it five months ago and used it a total of three times. I was invited to review, and I feel the quality is pretty good. They also gave me a coupon for reviewing during the event, thank you
This light blue color is so beautiful! The workmanship is very detailed, no thread ends, it is worth buying
Perfect for bathroom use. The quality is superb, and it's a great value for the price
The quality is very good, I gave it to my newly adult daughter. She was very happy and completed all the assembly by herself
Super big, I feel that buying this one is enough, it can hold a lot, a lot, a lot of clothes, and it also has strong load-bearing capacity, and the quality is better than I thought
The quality is very good